Hebron USA

DYNAMIC
INVENTIVE
FLEXIBLE

DESMA USA has a diversified portfolio of products and services that provide innovative solutions for rubber and silicone injection molding.

HELLO FROM KENTUCKY

One of the biggest transformations that DESMA USA has observed in the last 10 years is the methods in how we provide service to our customers.  Remote diagnostics was in its infancy stages 10 years ago. Today our Customer Care Center (CCC) has various digital service products (Remos, Smart Wall and Smart Connect) that allow us to touch customers quickly, and effectively without stepping foot in the customers’ facility.

Another big change at DESMA USA 10 years ago vs. today is the manufacture and supply of tooling and CRB systems. 10 years ago DESMA USA did not manufacture in the United States. Today our NAMC division (North American Manufacturing Center) specializes in the design production and testing of molds and cold runner systems.  NAMC is a now a driving force in our business

Looking forward 10 years into the future, the NAMC team will push the boundaries of innovation in the manufacture and design of our products.  DESMA USA will continue to invest in 5-axis milling and precision turning equipment, cutting edge design software and will grow our employee training programs.  We will expand our mold and cold runner competence to reduce lead time and increase productivity for customers. 

DESMA USA’s future will incorporate more robust internal processes as the organization migrates to a global ERP system. With an eye to potential, the management team is process mapping the business and identifying tools to streamline reporting, improve customer relationships and further evolve our efficiency.

A strong team – worldwide and at DESMA USA.

Our ambitious goals are coordinated around the DESMA global ONE TEAM strategy that reflects management processes to better serve our customers. 

Although we are a global company, DESMA USA is still small enough to live our values at a local level.  We work hard and smart and celebrate our successes!

DESMA USA places a strong emphasis on knowledge sharing amongst our team. We are constantly communicating internally to deal with a variety of changes – from shipping and logistic details to customer requests.  We react in real time to the ups and downs of our business. The company has an “open door” policy that fosters communication, comradery and spirit!

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Orders in one year

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Sold molds in one year

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Employees

Specific Products

Vertical

Machines

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Horizontal

Machines

Specific Products

mold shop &

cold runners

With our performance-oriented work culture, we offer customers outstanding products and services.

DESMA USA began as a sales and service entity and has evolved into a manufacturing organization. As such, our daily actions are grounded in our foundation – sales and customer support!

Our Customer Care Center (CCC) provides diagnostic support via a dedicated customer service line and uses remote technology via Remos, Smart Wall and Smart Connect. Each service inquiry is assigned a tracking number that allows priority assistance for service and parts related needs. This internal tracking number allows all members of the CCC department including our Service Manager, Parts Manager, Customer Care representatives and others to work on, assign and follow up based on real time information.

Another example of our customer support focus is our Spanish speaking field service and engineering team members.  Furthermore, DESMA USA employs three persons located in Mexico for service and sales support.  

To support DESMA USA’s diverse activities the administrative team provides internal systems and guidance.  Collectively, we focus on a long-term vision of the business and continually evolve. 

DESMA USA also looks outside of itself to ensure success.  We partner with outside organizations to find the next generation of employees as well as organically grow talent. One such organization is KYFAME – Kentucky Federation for Advanced Manufacturing Education.  As a member, DESMA USA sponsors a student, helps continue their college education and provides them a part time job for hands on experience.  The student shadows our technicians and assembly employees to learn about hydraulics, electrical circuitry and injection molding.

DESMA USA, Inc.
2195 Arbor Tech Drive
Hebron, KY 41048 / USA

Phone +1 859 5256610

SCOTT EARLY

President and CEO

scott.early@desma.biz

TY MADDIX

Customer Care Coordinator – Customer Care Center (CCC)

ty.maddix@desma.biz

WALTER FRICK

Internal Sales Manager & DESMA Training

walter.frick@desma.biz

BRIAN LAUPP

Director of Manufacturing Operation –

NAMC (North American Manufacturing Center)

brian.laupp@desma.biz

DALTON HART

Project Engineering Manager

dalton.hart@desma.biz

TONY ACKERMAN

Regional Sales Engineer

tony.ackerman@desma.biz

DOUG MOSS

Service Manager – Customer Care Center (CCC)

doug.moss@desma.biz

MARC VONDERLAGE

North American Director of Sales

marc.vonderlage@desma.biz

JUSTIN LINVILLE

Service Parts Specialist – Customer Care Center (CCC)

justin.linville@desma.biz

MARTY SMITH

Service Coordinator – Customer Care Center (CCC)

marty.smith@desma.biz

JOHN SHELTON

Service Parts Manager – Customer Care Center (CCC)

john.shelton@desma.biz

WILSON CORREDOR

Mexico Sales & Service Engineer

wilson.corredor@desma.biz

ROBERT ‘ROB’ RENFREW

Regional Sales Engineer

Robert.Renfrew@desma.biz


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