Hebron USA
DYNAMIC
INVENTIVE
FLEXIBLE
DESMA USA has a diversified portfolio of products and services that provide innovative solutions for rubber and silicone injection molding.
HELLO FROM KENTUCKY
One of the biggest transformations that DESMA USA has observed in the last 10 years is the methods in how we provide service to our customers. Remote diagnostics was in its infancy stages 10 years ago. Today our Customer Care Center (CCC) has various digital service products (Remos, Smart Wall and Smart Connect) that allow us to touch customers quickly, and effectively without stepping foot in the customers’ facility.
Another big change at DESMA USA 10 years ago vs. today is the manufacture and supply of tooling and CRB systems. 10 years ago DESMA USA did not manufacture in the United States. Today our NAMC division (North American Manufacturing Center) specializes in the design production and testing of molds and cold runner systems. NAMC is a now a driving force in our business
Looking forward 10 years into the future, the NAMC team will push the boundaries of innovation in the manufacture and design of our products. DESMA USA will continue to invest in 5-axis milling and precision turning equipment, cutting edge design software and will grow our employee training programs. We will expand our mold and cold runner competence to reduce lead time and increase productivity for customers.
DESMA USA’s future will incorporate more robust internal processes as the organization migrates to a global ERP system. With an eye to potential, the management team is process mapping the business and identifying tools to streamline reporting, improve customer relationships and further evolve our efficiency.
A strong team – worldwide and at DESMA USA.
Our ambitious goals are coordinated around the DESMA global ONE TEAM strategy that reflects management processes to better serve our customers.
Although we are a global company, DESMA USA is still small enough to live our values at a local level. We work hard and smart and celebrate our successes!
DESMA USA places a strong emphasis on knowledge sharing amongst our team. We are constantly communicating internally to deal with a variety of changes – from shipping and logistic details to customer requests. We react in real time to the ups and downs of our business. The company has an “open door” policy that fosters communication, comradery and spirit!
Vertical
Machines
Horizontal
Machines
mold shop &
cold runners
With our performance-oriented work culture, we offer customers outstanding products and services.
DESMA USA began as a sales and service entity and has evolved into a manufacturing organization. As such, our daily actions are grounded in our foundation – sales and customer support!
Our Customer Care Center (CCC) provides diagnostic support via a dedicated customer service line and uses remote technology via Remos, Smart Wall and Smart Connect. Each service inquiry is assigned a tracking number that allows priority assistance for service and parts related needs. This internal tracking number allows all members of the CCC department including our Service Manager, Parts Manager, Customer Care representatives and others to work on, assign and follow up based on real time information.
Another example of our customer support focus is our Spanish speaking field service and engineering team members. Furthermore, DESMA USA employs three persons located in Mexico for service and sales support.
To support DESMA USA’s diverse activities the administrative team provides internal systems and guidance. Collectively, we focus on a long-term vision of the business and continually evolve.
DESMA USA also looks outside of itself to ensure success. We partner with outside organizations to find the next generation of employees as well as organically grow talent. One such organization is KYFAME – Kentucky Federation for Advanced Manufacturing Education. As a member, DESMA USA sponsors a student, helps continue their college education and provides them a part time job for hands on experience. The student shadows our technicians and assembly employees to learn about hydraulics, electrical circuitry and injection molding.
DESMA USA provides its customers with comprehensive service and technical support before, during and after the purchase. The broad network of international DESMA production and service locations guarantees competent advice and rapid assistance worldwide. The DESMA team of experts provides advice and support in all phases of a project. DESMA USA service technicians are quickly on site or on the phone to ensure your productivity.
Information know-how, support and exchange. All the expertise and experience of DESMA USA, including the Customer Care Center, the NAMC and DESMA Engineering, are at your disposal. From DESMA system and machine installation and commissioning to diagnostics, maintenance and rapid spare parts supply, DESMA Service is there for you around the clock.
DESMA has developed several training programs specifically tailored to the North American market and conducted by full-time DESMA USA, Inc. employees.
The training courses range from process setup, process technology and machine setup to process troubleshooting. In addition, machine maintenance, electrical and hydraulic troubleshooting courses are available through our service group.
Training at DESMA USA is led by Walter Frick, who has been with DESMA for 30 years.
Walter started his apprenticeship at DESMA Germany in the 1970s. He has deep roots in the rubber industry and is very knowledgeable in polymer processing – from silicone to HNBR to butyl compounds. After his apprenticeship, Walter worked as a service technician for DESMA before deciding to call North America his home. He is one of the few people in the industry with such an extensive theoretical and practical knowledge of rubber injection molding.
All training programs are designed to increase machine efficiency, reduce downtime, optimize your machine setup and provide your employees with a higher level of operating knowledge.
DESMA USA’s project engineering department is dedicated to creating turnkey solutions for our customers. The team implements numerous technologies including cold runners, tooling and automation
The department maintains several sample tools that can be used to determine machining requirements in combination with automation. After extensive benchmarking, DESMA USA can manufacture the production tooling in-house in our DESMA North American Mold Shop.
The DESMA project planning team consists of industry veterans and young professionals. Together, the team plays an essential role in the design of molds and cold runners, brushing systems, demolding stations and other process-oriented automation. DESMA is able to take your product from a design idea to a production concept, no matter how demanding the application may be. The project planning department acts as a central point of contact for the customer throughout the entire project.
»Although we are a global entity, DESMA USA is still small enough to live our values at a local level«
Scott Early, Managing Director Hebron
DESMA USA, Inc.
2195 Arbor Tech Drive
Hebron, KY 41048 / USA
Phone +1 859 5256610
info.us@desma.biz
sales.us@desma.biz
service.us@desma.biz
parts.us@desma.biz
BRIAN LAUPP
Director of Manufacturing Operation –
NAMC (North American Manufacturing Center)