DESMA has been making machines, installations, moulds and system solutions for the rubber and silicone industry for 45 years. In recent years, DESMA customer care has continuously improved and expanded the efficiency of its Customer Care Center (CCC).
DESMA does its business quickly, competently, reliably and with the never-ending objective of delighting its customers. The experience and expertise of DESMA’s service staff guarantee logistically optimized service transactions and fast delivery performance.
DESMA delivers expert advice covering a whole spectrum, from inquiries to the assembly of the specified components. DESMA service technicians carry out maintenance, rebuilding and minor overhauls on site. The machines are transported to the headquarters for repair work and major rebuilding jobs. In addition, DESMA supplies numerous options and accessories to adapt machines to new production processes and produc
DESMA boasts a world-wide presence with several facilities, agencies and numerous customer care centers with stores of spare parts. This guarantees the rapid supply of spares. Trained service technicians are available for fast and competent assistance.Our service staff around the world are called on more than 2,500 times a year. DESMA ships over 30 orders per day involving more than 600 spare parts. Several internationally experienced subsidiaries provide customer care and technical support. 14 superbly trained DESMA service technicians are just around the corner in different regions in Germany to guarantee rapid response times. The service vehicles driven by our technicians are equipped with all of the most important measuring equipment and tools.
The DESMA customer care service includes: expert service, tele-consultation, tele-diagnosis and spare parts express service.
Solving a problem quickly and effectively often only requires a telephone call because the DESMA Tele-Service has access to staff boasting many years of professional experience. Modems at their PC workstations give them direct access to all machines with DRC 1210, DRC 2000, or DRC 2010 controls so that they can carry out remote diagnosis, repairs, updates and renewals. Simulating the problem on test systems simplifies and speeds up diagnosis.
Because DESMA injection moulding machines boast average lifetimes of 15 – 20 years, converting to the next production cycle does not automatically mean having to invest in new machinery. Manufacturers in the elastomer processing industry can achieve higher outputs and more productivity at lower investment costs when DESMA converts or overhauls their existing machines. In this way, DESMA delivers more productivity, time savings and competitive advantages, and avoids the expensive disposal of existing equipment and interrupting successful production flows.
DESMA has special service packages for the upgrading of existing machines. These packages include the integration of additional or freshly designed installations and components to enable machines to achieve higher levels of efficiency. The enhanced degree of automation ensures rapid amortization of the investment. DESMA’s conversion team delivers project-orientated solutions to satisfy all specifications.
All spare parts are quickly available by express shipment from DESMA’s modern shuttle warehouse. DESMA’s spare parts service provides customers with advice on parts such as electronic components which cannot be supplied any more by the manufacturers after a few years. DESMA’s solution is to develop and manufacture compatible replacement components. This guarantees the reliable supply of spare parts even after many years.
Another customer care service is the DESMA inspection contract. The regular expert inspection of machines is required to ensure that injection moulding machines always satisfy the growing demands for quality and higher production standards. DESMA provides a customized inspection service for its clients. The machines are inspected by a service technician using a detailed check list which can be modified at any time to match any of the clients’ criteria. The list acts as a record of the inspection, and the basis for discussing and implementing the necessary measures. The inspection and the associated work are concluded by a function test.
The DESMA Customer Care Center has prepared important information and service products for you. Just follow the links listed below:
The DESMA service team is also very happy to discuss your inquiries with you personally.
+++ Hotline: +49 7463 834 333 +++
