Qualification measures in the Customer Care Center
Service is deciding - before and after a sale. Especially nowadays the service performance of a company is of vital and vast importance.
Thus DESMA has given top priority to the intensification of their services. The customer expects and takes it for granted that assembly, repair and all other services are being performed swiftly and perfectly at customary prices. The service technician is further expected to be a skilled interlocutor who is in a position of providing good expertise and personal advice. In order to enable our service technicians to meet these great requirements, DESMA regularly conducts internal and external development programs and qualifications measures. In March 2011 e. g. all service technicians were instructed in small-group training in the usage of the new visualization DRC 2020 HT. They additionally obtained current knowledge and information relating to the latest DESMA products. These courses have now prepared them for the challenges of tomorrow and thus successful client relations are also ensured in the future.
Benefit from the advantages of the DESMA visualization DRC 2020 HT as well! We would be glad to advise you and to prepare individual upgrade offers tailored to your machines. Please contact us – you will see it is worthwhile!